Cancellation Policy

Cancellation and No-show Policies are as follows: You may cancel or reschedule your appointment via the Gloss Genius Booking App up to 24 hours PRIOR to your scheduled appointment. If you fail to cancel your appointment or fail to show up to your appointment, a Cancellation/No-Show fee of 50% of the booked service(s) will be charged. If the payment fails to be collected, you will not be allowed to rebook another appointment until the fee is paid.